Your satisfaction is our priority. Here's everything you need to know about our return and refund process.
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can't offer a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it, and in original packaging.
Certain goods are exempt from being returned, including:
In certain situations, only a partial refund may be granted:
Once we receive your return, here's what happens:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund based on the condition of the returned item.
If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a few business days.
If you haven't received your refund yet, please follow these steps before contacting us:
Only regular-priced items may be refunded. Sale or discounted items are non-refundable and cannot be exchanged unless they arrive defective or damaged.
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, email us at support@earnbright.in and we'll guide you through the process.
If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return once the returned item is received.
If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.
To return your product, please mail it to our address provided via email after initiating a return request.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Our support team is here to assist you with any questions or concerns about your return or refund. Don't hesitate to reach out.
Return within 30 days of purchase
Back to your original payment method
We respond within 1–2 business days