Refund and Returns Policy
Your satisfaction is our priority
Policy Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can't offer a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it and in original packaging.
Non-Returnable Items
Certain goods are exempt from returns including:
- Perishable items
- Intimate goods
- Hazardous materials and flammable products
- Gift cards
- Downloadable software or digital products
- Some health and personal care items
Partial Refunds (if applicable)
- Books with obvious signs of use
- Opened CDs, DVDs, software, games, or vinyl
- Items damaged or missing parts not due to our error
- Returns initiated after 30 days of delivery
Refund Process
Return Received
Once your return is received and inspected, we will notify you by email
Approval Status
You'll receive notification about approval or rejection of your refund
Processing
Approved refunds will be processed to your original payment method within a few business days
Late or Missing Refunds
If you haven't received your refund yet, please follow these steps:
- Recheck your bank account
- Contact your credit card provider
- Contact your bank for processing delays
- If you've completed all steps and still haven't received your refund, please contact support@earnbright.in
Sale Items
Sale or discounted items are non-refundable.
Exchanges
We replace items only if defective or damaged. Email support@earnbright.in for assistance.
Gifts
Gift items will receive store credit once returned. Non-gift items will be refunded to the original purchaser.
Shipping Returns
Return shipping costs are your responsibility and non-refundable.